Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

United States & Canada – EMS Express Shipping with Tracking & Insurance. 4 – 10 working days Shipping is currently at a flat rate of USD $20 for any number of items

Australia & New Zealand – EMS Express Shipping with Tracking & Insurance. 4 – 10 working days Shipping is currently at a flat rate of USD $20 for any number of items

Rest Of The World – EMS Express Shipping with Tracking & Insurance. 4 – 10 working days Shipping costs vary and are calculated automatically based on the buyer’s location and weight of package. Shipping will combine so any items you add to your order will be shipped at a discounted rate.

Which payment methods are accepted in the Online Shop?

All payments are handled through Paypal. It’s safe, it’s secure and you can check out without signing up using any bank card.

How long will delivery take?

All items are shipped via EMS Express Shipping with Tracking & Insurance. Packages usually take 4 – 10 working days but please allow extra time during holidays.

On rare occasions or in remote areas there sometimes might be a delay. Unfortunately we have no influence on this. If the announced shipping times are exceeded significantly, please contact us via the Contact Form with your order number.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address cannot be read by any third party.

All transactions are handled through Paypal which is the safest way to shop online. All payments are handled via Paypal which is the safest and most secure way to shop online.

What exactly happens after ordering?

After ordering you will be sent a confirmation via email. All items are handmade and depending on production time, some items will take longer than others to ship. Please allow up to 2 – 5 working days for us to make and dispatch your order. 

Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact us via the Contact Form to check whether we received your order.

Do I have to pay a customs duty for my order

After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict whether or not you will be charged. Customs policies vary widely from country to country, contact your local customs office for further information. We have no influence over this procedure.

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